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Refurbished / Pre Owned / Unboxed Category Products Only:
We offer a 3 (Three) Days Window (From Delivery Date) to our valued customers to return a product under the following three events and receive a replacement.
If We Deliver:
- Defective/Dead Product(Software Issue)
- Damaged Product(Physically Damaged-Broken)
Wrong and Damaged product must be reported within 24 hours (Through email on) from the delivery date accompanied with images of the product & product box.
We process a refund for your order only if we are not able to arrange a replacement. We process refunds and replacements when we receive your goods completely unused and accompanied with all the accessories.
If you have purchased warranty pack with any category of the product then above 3 days return policy will not be applicable for replacement or refund if delivered product is Defective or Dead Product (Software related Issues).
All return requests are either handled by our customer service through Call, email or web form (https://www.thefactorysale.com/pages/contact-us) available on our site. Once we have received your confirmed request we will arrange reverse pick up of your product and will inform you of the pickup date and time. In the unlikely event when we are not able to arrange a reverse pickup at your location, we will intimate you and request you to ship the product to us. The courier charges would be reimbursed or discount coupon of the equivalent amount would be given by us to you. The courier charges eligible for reimbursement are up to Rs.250 only.
The maximum time we take for replacements or refunds is 15 (Fifteen) to 20 (Twenty) working days.
For Brand New Products:
If you discover a defect in any product, please contact the manufacturer directly for information regarding the manufacturer's warranty.
There is no return policy on New Mobiles and Accessories.
Connecting with thefactorysale.com
You can contact us:
by telephone on 9953012317 between 09:30 to 18:30 IST or
by email at firstname.lastname@example.org
Note: When contacting us you must quote your Web Order Number that you received when placing the original order.